At Trendyhatch Retail Private Limited (“we,” “our,” or “us”), customer satisfaction is our top priority. This Refund & Returns Policy explains the conditions, procedures, and timelines for returning products and requesting refunds.
By purchasing from our website, you agree to the terms outlined in this Refund & Returns Policy.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The product must be unused, unopened, and in its original packaging with all tags, labels, and seals intact.
Return requests must be initiated within 7 days of delivery.
Products that are damaged, defective, or incorrect at the time of delivery are eligible for replacement or refund.
We reserve the right to reject return requests if the product does not meet the eligibility criteria.
2. How to Request a Return
To initiate a return request, please contact our customer support team with the following details:
Order number
Product name and quantity
Reason for return
Photos or videos (in case of damaged or defective products)
Contact Details:
Email: trendyhatchretailprivatelimite@gmail.com
Phone: +91-8278634793
Once your request is reviewed and approved, our team will provide instructions for returning the product.
3. Refund Policy
After receiving and inspecting the returned product, refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during purchase (UPI, card, net banking, etc.).
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.
Shipping charges are non-refundable, except in cases where the product was damaged, defective, or incorrectly delivered.
Please note that banks or payment gateways may take additional time to reflect the refunded amount in your account.
4. Replacement and Exchange Policy
Customers may request a replacement of the same product if the product is damaged, defective, or incorrect.
Exchanges for a different product or variant are subject to stock availability.
Replacement or exchange requests must be made within 7 days of delivery.
5. Non-Returnable Items
For hygiene and safety reasons, certain products are non-returnable and non-refundable, including but not limited to:
Opened or used beauty, skincare, haircare, or personal care products
Supplements, vitamins, gummies, and nutraceutical products once opened
Products without original packaging, seals, or labels
Products damaged due to misuse, negligence, or improper handling by the customer
Items marked as “Final Sale” or “Non-Returnable” on the website
6. Return Shipping
Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly shipped by us.
We recommend using a reliable courier service with tracking to ensure safe return delivery.
We are not responsible for products lost or damaged during return shipping.
7. Order Cancellation
Orders can be canceled before shipment by contacting our support team.
Once the order is shipped, cancellation is not possible, and customers must follow the return process after delivery.
Refunds for canceled orders will be processed within 5–7 business days after confirmation.
8. Late or Missing Refunds
If you have not received your refund:
Check your bank account or payment method again.
Contact your bank or payment provider, as processing time may vary.
If the issue persists, contact our customer support team for assistance.
9. Policy Changes
Trendyhatch Retail Private Limited reserves the right to modify or update this Refund & Returns Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
10. Contact Us
For any questions, assistance, or concerns regarding refunds or returns, please contact us:
Company Name: Trendyhatch Retail Private Limited
Phone Number: +91-8278634793
Email: trendyhatchretailprivatelimite@gmail.com
Address: 161, Ponnurangam Road, R.S. Puram East, Coimbatore, Tamil Nadu, 641002, India.