At Trendyhatch Retail Private Limited (“we,” “our,” or “us”), we aim to deliver your orders safely, quickly, and efficiently. This Shipping Policy outlines our order processing procedures, shipping methods, delivery timelines, and important shipping-related information.
By placing an order on our website, you agree to the terms and conditions mentioned in this Shipping Policy.
1. Order Processing
All orders placed on our website are processed after successful payment confirmation.
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is confirmed and dispatched, you will receive an order confirmation email or message containing shipment and tracking details.
We reserve the right to cancel or delay processing if payment verification fails or product availability issues arise.
2. Shipping Methods and Delivery Timelines
We offer multiple shipping options depending on your location and preferences:
Standard Shipping
Delivery Time: 5–7 business days (may vary by location)
Charges: Calculated at checkout based on location and order value
Express Shipping
Delivery Time: 2–3 business days (subject to courier availability)
Additional charges may apply for express shipping
Free Shipping
Free shipping may be available on prepaid orders above a specified minimum order value, which will be displayed on the website or during checkout.
Delivery timelines are estimates and may vary depending on courier partners, destination, weather conditions, and unforeseen circumstances.
3. Shipping Charges
Shipping charges are calculated based on the delivery location, order weight, and shipping method selected.
All shipping charges will be clearly displayed during the checkout process before payment.
Any promotional offers related to free or discounted shipping will be subject to terms and conditions.
4. Delivery Locations
We currently ship orders across India.
International shipping may be available in the future and will be updated on our website.
For bulk, wholesale, or B2B orders, customers are requested to contact us directly to discuss shipping methods, costs, and timelines.
5. Order Tracking
Once your order is shipped:
You will receive a tracking number via email or SMS.
You can use the tracking number to track your shipment through our courier partner’s website.
If you face any issues tracking your order, you can contact our customer support team for assistance.
6. Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
Courier partner delays
Weather conditions or natural disasters
Public holidays or lockdowns
Remote or inaccessible delivery locations
Incorrect or incomplete delivery address provided by the customer
TRENDYHATCH RETAIL PRIVATE LIMITED is not responsible for delays caused by courier services or incorrect customer information.
7. Incorrect Address or Failed Delivery Attempts
Customers are responsible for providing accurate and complete shipping details.
If a delivery fails due to incorrect address, unavailable recipient, or refusal to accept the order, additional shipping charges may apply for re-shipment.
Orders returned to us due to failed delivery attempts may be refunded after deducting shipping and handling charges.
8. Damaged, Missing, or Lost Shipments
We take utmost care in packaging and shipping products. However, in rare cases:
Damaged Products
If you receive a damaged product, please contact us within 48 hours of delivery with photos or videos as proof.
After verification, we will provide a replacement or refund as per our policy.
Lost Shipments
If your shipment is lost in transit, please contact our support team.
We will coordinate with the courier partner and provide a replacement or refund after investigation.
9. Packaging
All products are packed securely to prevent damage during transit. We use protective packaging materials to ensure safe delivery of beauty products, supplements, jewellery, and accessories.
10. Cash on Delivery (COD)
COD availability depends on your location and courier partner policies.
Additional COD charges may apply and will be displayed at checkout.
We reserve the right to disable COD for certain locations or high-value orders.
11. Returns Due to Shipping Issues
If an order is returned to us due to shipping issues such as incorrect address, customer unavailability, or refusal to accept delivery, the refund will be processed after deducting shipping and handling charges.
12. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.
13. Contact Us
For any questions related to shipping, delivery, tracking, or bulk orders, please contact us:
Company Name: Trendyhatch Retail Private Limited
Phone Number: +91-8278634793
Email: trendyhatchretailprivatelimite@gmail.com
Address: 161, Ponnurangam Road, R.S. Puram East, Coimbatore, Tamil Nadu, 641002, India.